Job description (position & purpose)

Permanent senior change management consultant position in Johannesburg, South Africa.

Candidates must be able to operate independently at strategic, tactical and operational level and will be required to provide or manage the full spectrum of project change management support to large scale organisational change projects.

ChangeWright is a small company focusing exclusively on organisational change management consulting. ChangeWright is a company where people are enabled to be as good as they can be, where politics count for nought and doing the right thing really well (with flair and fun) makes all the difference. 

Candidates who are self-motivated, work best independently and enjoy making a difference in often seemingly impossible circumstances will be attracted to this position.

Candidate must be prepared to travel.

Remuneration

Market related basic plus commission (negotiable).

Employment Equity

Preference will be given to employment equity candidates who comply with all the job requirements.

Education

Relevant post-graduate degree, preferably a master’s degree.

Experience

Combination of change management project and general business or working experience with at least 2 years’ change project experience and an additional 5 years business or working experience in a related field.

Responsibilities

Implement ChangeWright methodology in a manner that delivers most value to the client.

Make change, its impact and the change approach as visible, tangible and practical as possible through:

application of common sense,

use of ChangeWright methodology and tools,

surveys, assessments and analyses, and

alignment with client change and project methodology.

Account management:

Before taking on an assignment / project, understand in detail the exact scope, resource allocation, time and budget constraints and manage the project accordingly.

Ensure all resources in your team enter timesheets timeously and that billing stays within the budget

Build relationship with key client representatives

Provide feedback to ChangeWright management regarding progress, issues and successes.

Risk / issue management:

Ensure that issues and risks to the project, client and/or ChangeWright are handled appropriately. Follow the right channels, record issues in writing and ask for help from CW if you are unsure.

Project mentoring:

Manage and mentor those who report to you on projects

Manage and review project plans and next steps

Help resolve issues and step in or escalate as appropriate

Provide ad hoc advice

Ensure quality delivery and help maintain and improve our reputation

Share learning  

Quality of work:

Accuracy - Ensure that your written work contains no spelling mistakes, factual inaccuracies, missing information and that the subject matter is correctly interpreted. Ask for help if you are unsure or need a soundboard.

Meet requirements –Ensure that you work meets the clients’ requirements as defined in methodology, agreed with client, and/or required by circumstances.

Presentation – Ensure that your work always has a professional finish and is neat. Make appropriate use of available technology.

General – Do what is required to ensure that your work is universally recognised as quality work.

Timeliness

Always deliver work on or before agreed deadlines

Client relations:

Foster good personal relationships with key clients.

Communicate (verbal and written) effectively with clients.

Be a good listener.

Teamwork:

Ensure that all relevant information and knowledge are always shared with other team members.

Pitch in to help when required and support other team members.

Foster good quality relationships with other team members.

Other

Research and product development: Contribute towards the revision and updating of the ChangeWright methodology through the inclusion of best practice and improved efficiencies.

Fun: Actively seek ways to make work enjoyable for you, your client and ChangeWright colleagues.

Grow our company and its reputation:      Primarily, by always meeting our clients’ requirements and exceeding their expectations. But also by finding ways to add value through, for example,

marketing our services and company to your network of friends, family and previous colleagues,

contributing to formal marketing efforts such as the writing of articles,

adding your ideas on how we can change or enhance our methodology.

Skills

Operational

Facilitation skills

Influencing skills

Strong conceptual and analytical thinking skills

Proven project management and planning skills

Business acumen: Demonstrated ability and experience in understanding business strategy, structure, processes and enabling technologies.

Ability to handle significant pressure.

Ability to persevere: Stay focused and maintain a positive energy level despite setbacks. An ability to learn from problems and see tasks and projects through to completion.

Passion to deliver to standards of excellence

Proven ability to manage quality of own and others’ work – no tolerance for avoidable mistakes

Appropriate and effective prioritization and time and self management

Decisive and assertive

Innovative problem solving skills

Administrative skills – attention to detail: accomplishes tasks through concern for all aspects of the job, no matter how small, without losing focus of the overall system, process or objective. Consistently and accurately checks processes and tasks over a period of time.

Be able to manage ambiguity and to create order and structure in a abstract and sometimes chaotic environment

People Skills

Ability to establish trust with senior leadership

Insight into individual and team dynamics

Diplomacy

Effective conflict resolution and negotiation skills

Relationship building: Ability to establish rapport, relate to people in an open, friendly, accepting manner and show sincere interest in others and their concerns. The ability to build and maintain mutual trust through active and consistent attention to the relationship.

Communication

Proficient in English

Ability to recognise and use appropriate interpersonal styles and communication methods to ensure understanding and gain acceptance of a change, idea, plan, activity, service or product.

Ability to develop and deliver effective and efficient verbal and written communication in a format and style that is audience appropriate

Business writing

Analytical interviewing

Effective listening

Presentation development and delivery

Technical skills

Ability to effectively and appropriately utilise Microsoft Project, PowerPoint, Word, Excel and Outlook.

Ability to quickly learn the basics of other programmes such as Frontpage, Access and Publisher

Other

Personal development: Able and willing to “stretch” professionally, learn from experience, seek out feedback from others, actively pursue opportunities for learning and development.

Personal mastery: Know yourself, your interests, strengths & development needs and limitations, and portray a professional image; able to conduct yourself professionally to the client

Attitude

Entrepreneurial

Self-starter / self-motivated

Resourceful and creative

Ambitious and hard-working

Strongly disciplined

Go getter: results / achievement orientated: Willing to do whatever it takes to get the job done - assertiveness

Reliable

Practical and pragmatic

Flexible / adaptable

Reasonable and open-minded

Energetic and positive

Team player

Intuitive / perceptive

Empathetic