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    Effective change leadership is the single most important factor in successful organisational change.

     

     

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    Nobody designs a highway overpass to be just barely strong enough. But strangely, the same logic does not always seem to apply to large change projects.  

     

     

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    People often don't resist change as much
    as they resist the process of being changed.

     

     

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    You can't measure successful communication by the number of completed communication activities. The one is often quite unrelated to the other.

     

     

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    The real change process is often quite different to what is visible at the surface.

     

     

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