Our way of work

• We firmly believe in keeping what we do as simple and practical as possible.
  

• Where possible, the people who sell the work do the work as well. We don't believe in sending in a "first team" to do the sales and account management, and then to use a "third team" for delivery.

• Adding real value is critically important to us - we focus on outcomes rather than just on activities.

• We take our role very seriously - effective change management is a critical part of successful large-scale organisational change.

• Our consultants are very committed to contribute to the success of the projects they serve - we are known for going the extra mile in this regard. As an organisation, we  share this commitment and actively support all of our deployed consultants - although our clients typically engage one or two of our consultants on their projects, what they are really getting is the whole organisation.

• We work to a plan and stick to deadlines and agreed deliverables, but also believe in remaining flexible and re-planning and recontracting if required. Doing something that doesn't add value simply because it appears in the original proposal is not in our clients' interests, nor ours.

• Where our clients already have a workable change management approach, we adapt our own approach to this - we will rather learn to use your terminology than force you to learn ours.

• In cases where our clients have not already adopted a specific approach, we can offer a number of best-practice approaches, including our own change management methodology that we developed over the course of more than a decade and applied successfully in many change management engagements.

• We share our intellectual property freely with our clients - if we use a technique, method or tool on a client project the client automatically gets a perpetual, royalty-free license to use that tool going forward. This license is not transferrable and does not extend to our online, web-based tools.

• Learning and growth is important to us - we want to ensure that our clients learn from us and that we learn from our clients. Even on some of our engagements where a formal knowledge transfer agreement was not required, there tended to be good mutual learning.

• We don't regard the budgets agreed with our clients as targets, but as upper limits. We only use what we need to, and have on several occasions been able to complete engagements without consuming the full budget.

• And finally: You are looking at our secondary marketing platform (our website). Our primary (and only other) marketing platform is the work we do. Most of our work comes through referrals and from existing clients who want us to do work for them again. We regard each of our engagements as mission critical for our continued success - our reputation sustains us, and for that reason we always do whatever it takes to ensure that our work is as good as it can be.