OUR WAY OF WORKING

More about the nature of our work…

After our people, it is our reputation that sustains us. We believe very strongly in doing the right thing - even if in practice this is not always the easiest or most diplomatic route to take. This requires unique character born out of maturity and life experience - most of our resources have gained significant work and life experience prior to joining ChangeWright.

It is a basic principle for us that everything we do during any engagement must always be relevant, value-adding, and as simple and practical as possible. While we have a well-defined methodology and an innovative toolset that typically enables us to add value rapidly and cost-effectively, we abhor the "cookie cutter" approach, and are able and willing to develop new methods and tools as required.

We do not believe that the ability to be flexible, creative, emotionally sensitive, warm and caring is necessarily at odds with the ability to be practical, results-focused and deadline driven. However, we are very much aware that these two sets of abilities are not frequently found in equal measure in any one individual. We therefore recruit specifically with this is mind, and our approach to our engagements emphasises the need for both sets.

When engaged in a consulting role, we create as much structure and visibility as we can. There is always some form of outcomes-based measurement that is agreed with the client, and we avoid unnecessary terminology and theory. Where there is an existing client framework for change management, we will adopt this and would only seek to make enhancements or modifications where this would add value and has been agreed with the client.

While we would always seek to explicitly contract resources, scope, deliverables and timelines for every engagement, and work very strictly to this unless there has been a mutually agreed change order, we maintain an ongoing review process to ensure that what we have contracted at the start of an engagement remains appropriate and in the client's best interests.

Although we frequently deploy only one resource per engagement, no ChangeWright resource ever works alone. Behind the scenes there is an active ChangeWright support network for each of our consultants that provides backup, extra capacity for "crunch times", creative input, quality assurance and an ongoing soundboard. Clients never pay extra for this.

Wherever practically feasible, we try to work ourselves out of our jobs by working with internal client resources as far as possible, and explicitly setting out to transfer applicable skills and knowledge to such resources. This knowledge transfer goes far beyond mere lip service and requires real commitment from both consultant and client. On several of our engagements we have migrated from a primary hands-on delivery role to a more arms-length support and guidance role to internal resources - this is invariably a challenging but very rewarding transition, and has resulted in enduring and meaningful relationships that extend far beyond the boundaries of any particular engagement.